Refund & Return Policy
Last updated: July 1, 2026
This Refund & Return Policy explains when and how you can obtain a refund, return, or cancellation for products purchased from RAC Peptides at racpeptides.com. It forms part of, and should be read together with, our Terms & Conditions.
Because our products are sensitive research materials intended strictly for laboratory use, our policy is built around our purity guarantee. We always aim to resolve any issue with an order fairly and in good faith.
1. Purity Guarantee & Eligibility for a Refund
Every batch of our research peptides undergoes High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry testing for a purity of 99% or greater, and the corresponding Certificate of Analysis (COA) is posted publicly.
If a product does not meet the 99%+ purity standard reflected in its COA, you are entitled to a full refund of the amount you paid for that product. This purity guarantee is the primary basis on which returns and refunds are granted.
2. Non-Returnable Items
Because these are sensitive research materials, opened or used products generally cannot be returned or refunded except under the purity guarantee described above.
This protects the integrity and safety of the materials for all researchers. If you believe your situation is exceptional, contact us and we will review it in good faith.
3. How to Request a Refund or Return
To request a refund or discuss an order, email us at support@racpeptides.com with your order number and a description of the issue. Where a purity concern is involved, please reference the relevant batch and Certificate of Analysis.
We aim to respond within one business day and will provide return instructions where a return is required. Do not ship any product back to us before receiving instructions.
4. Order Cancellations
Orders placed before 12:00 PM (noon) ET on a business day are shipped the same day, so cancellation requests must reach us before your order has shipped to be honored.
If you need to cancel, contact support@racpeptides.com as soon as possible. Once an order has been handed to the carrier, it can no longer be cancelled, but it may still qualify for a refund under this policy.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us at support@racpeptides.com within 7 days of delivery with your order number and, where possible, photographs of the item and packaging.
We will arrange a replacement or a refund at no additional cost to you once the issue is confirmed.
6. Refund Method & Timing
Approved refunds are issued to your original payment method wherever possible. For manual payment methods (Zelle, ACH bank transfer, Cash App, Venmo) or cryptocurrency, we will coordinate an equivalent refund with you directly.
Once a refund is approved, please allow a few business days for it to be processed, and additional time for your bank or payment provider to post it to your account.
7. Shipping Costs & Risk of Loss
Shipping is free on orders over $100. Original shipping charges, where applicable, are non-refundable except where the return results from our error or a failure of the purity guarantee.
Risk of loss passes to you upon delivery of the products to the carrier. We ship within the United States only, using temperature-appropriate packaging via USPS or FedEx.
8. Contact Us
Questions about this policy or a specific order? We're happy to help.
Email: support@racpeptides.com — Phone: +1 (312) 210-5030